1) You must disclose any medical conditions, previous injuries and surgeries during your assessment
2) If your goal is pain and injury management you must let your therapist plan your treatment program which will include exercises to be done at home. Please do not book a massage alone to “fix” this.
3) No pain killers are to be taken 4 hours before treatment.
4) If you arrive intoxicated in any way your appointment will be cancelled with no refund.
5) Jokes and comments with sexual references will not be tolerated.
6) Cancelations will be refunded in full minus booking fee up to 48 hours before appointment and 50% minus booking fee up to 24 hours before. Any thing less than 24 hours means no refund will be given. If you have not paid in advance, the fee will be due. No further appointments will be booked without this. Rescheduling may be done once, free of charge with 24 hours notice.
The same policy applies to those who book their appointment less than 24 hours before appointment time.
7) Temple Bodies do not take responsibility for any changes in your circumstances whatsoever. This includes child care, sudden illness, traffic etc. The same policy must apply to every one including those who have made arrangements to pay on arrival. No further appointments will be made until any outstanding charges are settled.
8) If you are late to your appointment, your appointment will still need to finish at the agreed time out of respect for the time of the client or patient who is due in after you.
9) If you are early for your appointment please wait until the agreed time before you knock.
